Last updated: September 19, 2026
If you paid but did not receive your full report (e.g. the page failed to unlock, or the report displayed an error), email support@whatswrongwith.xyz with your diagnosis ID or payment receipt and we'll fix it or refund you in full — no questions asked.
Because each report is generated instantly and specifically for your description, we don't offer refunds simply because the report's estimate didn't match a contractor's final quote — this is disclosed clearly before you pay (see our Terms of Service). If you believe your report was clearly wrong or nonsensical for the description you provided, contact us — we review these individually and will refund when warranted.
Email support@whatswrongwith.xyz with your diagnosis ID (shown on your report page/URL) and the reason for your request. We aim to respond within 2 business days.